Policies and terms

Policies and terms

2. Pricing Disclaimer
Prices are based on material costs and availability at the time of quotation. Significant changes in material or labor costs may result in adjustments.

3. Lead Times
Estimated lead times are subject to change depending on material availability, current shop workload, and timely customer approvals.

4. Payment Terms
Payment is due within 30 days (Net 30) of the invoice date unless otherwise agreed in writing.

5. Late Fees
A 3% monthly finance charge will be applied to overdue balances after 30 days.

6. Service Suspension
Services may be suspended if an account remains unpaid beyond terms.

7. Invoice Disputes
Any invoice disputes must be reported in writing within 10 days of the invoice date.

8. Tooling & Setup Charges
One-time tooling and setup charges may apply. These charges are non-refundable unless otherwise stated.

9. Customer-Supplied Material
Customer-supplied material must meet required specifications. We are not responsible for defects, delays, or additional costs caused by non-conforming materials.

10. Design Responsibility & Approval
Customers are responsible for providing accurate and complete drawings, prints, and models. Work will be performed in accordance with the latest customer-approved revision. Dozer Machine is not liable for any errors, omissions, or failures resulting from inaccurate, incomplete, or unapproved customer-supplied designs. Customer approval must be obtained prior to machining.

11. Tolerances
Unless otherwise specified, standard machining tolerances of ±0.005″ apply. Tighter tolerances must be clearly specified and may affect pricing.

12. Inspection & Acceptance
All parts must be inspected upon receipt. Claims for defects or non-conformities must be made in writing within 5 business days of delivery.

13. Warranty
Workmanship is warranted for 30 days from delivery. Liability is limited to repair or replacement of defective work. No warranty applies to customer-supplied designs or materials.

14. Cancellation Policy
Orders canceled after acceptance will be charged in accordance with our established Purchase Order Cancellation Policy.

15. Intellectual Property
Customers retain ownership of provided drawings and designs. However, Dozer Machine retains the right to use generic process knowledge developed during manufacturing.

16. Force Majeure
We are not liable for delays caused by events beyond our control, including but not limited to natural disasters, labor shortages, or material delays.

Expedited Service Policy

At Dozer Machine LLC, we strive to provide the best possible service and meet our clients’ deadlines. However,
please note that no expedited services can be processed until all materials and tooling are on hand and available in
the shop. Our standard lead time for production is typically 2-5 weeks, depending on the complexity and scope of
the job. However, the actual lead time can only be determined at the time of the quote or order.
For customers requiring faster service, we offer the following expedited options:

Option 1: 1-Week Expedited Service
• Cost: A 20% increase in the total invoice cost.
• Details: Once all materials and tooling are on hand, your job will be prioritized and placed on the machine within 1
week.

Option 2: Next Available Slot Expedited Service
• Cost: A 40% increase in the total invoice cost.
• Details: Once all materials and tooling are on hand, your job will be scheduled as the next job on the machine
after the current job is completed.

Option 3: Immediate Priority Expedited Service
• Cost: A 50% increase in the total invoice cost.
• Details: Once all materials and tooling are on hand, the current job on the machine will be torn down and
replaced with your job, ensuring it is set up immediately.

Important Notes:
1. Expedited service requests will only be processed after confirmation that all necessary materials and
tooling have arrived and are available for production.
2. Lead times for expedited services are based on the availability of materials and tooling, and delays in
receiving materials may affect the timeline.
3. Expedited fees are applied as a percentage increase to the total invoice cost, and are non-negotiable.
4. Standard lead times, based upon current workload and complexity, apply to all orders unless expedited
service is requested.
5. Expedited service only affects how quickly your job is placed into production and does not change the run
time or length of the job itself.

To request expedited service, please contact our customer service team as soon as possible with your order
details. We will confirm material availability and provide an estimated timeline based on the selected option.

Purchase Order Cancellation Policy

Labor and materials – Customer is responsible for all labor and material costs incurred up to the
date of cancellation.

Cancellation fee – An additional charge equal to the greater of $500 or 15% of the original
purchase order value will apply.

Explanation:
This policy ensures that costs already incurred, along with administrative and scheduling impacts, are recovered in the event of a cancellation. The cancellation fee is separate from labor and material charges and is intended to offset disruptions, lost capacity, and missed opportunities caused by the order being cancelled after work has begun.